WEBINAR: How to Manage Narcissists, Naysayers, and Know-It-Alls
July 31, 2025 | 12:00 PM PDT - 1:15 PM PDT
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In Partnership with the International Facility Management Association (IFMA)
How to Manage Narcissists, Naysayers, and Know-It-Alls
At one time or another, most of us have had the unpleasant experience of working with or working for problematic people. We may have even read a book or attended a session on “Dealing with Difficult People.” But what if you are facing the worst of the worst when it comes to difficult people? We are not talking about the average “Negative Nellies” or “Gary Grumblers.” Those two are downright pleasant compared to these personalities.
Do you have the skillset to effectively handle such people, or better yet, the techniques to weed out these bad actors during the interview phase? When it comes to destructive personalities in the workplace, Narcissists, Naysayers, and Know-It-Alls are often a chaotic and malignant force that ripples through teams and organizations. Unfortunately, many of us are woefully unprepared for encounters with this group and end up frustrated and bruised or worse as a result.
Join our speaker, Wayne Whitzell, as he provides helpful dossiers for each personality type and how to identify these traits early, during the pre-hire and interview process. If you are unfortunate enough to already work with or for one of these individuals, this session will teach you the strategies to protect yourself and others from their behaviors to reduce turnover, increase team morale, and prevent the costly effects this uniquely devastating trio can inflict on your organization’s culture, morale, and talent retention
Learning objectives:
- Learn how to identify and classify these behaviors so you know the appropriate techniques to employ.
- Learn interview strategies and scenarios to weed out bad actors during the interview phase.
- Where possible, learn how to modify the behavior of current employees exhibiting these traits or encapsulate their risk to the organization.
- Learn how to apply these techniques up, down, and sideways to your direct boss, direct reports, and teammates.
RSVP
Please register by July 30 using the REGISTER link to receive the Zoom access information. The Zoom access information is provided in your registration confirmation.
For questions or to cancel a reservation, contact [email protected].
View the Event Registration List by selecting the meeting from the drop-down list.
Cost
No cost for ALA members and ALASVC business partners.
Guests $20.
Speaker |
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Wayne Whitzell, CFM, FMP, SFP, LEED®AP, BEP, GBO, IFMA Fellow Wayne Whitzell is an IFMA Fellow and Second Vice Chair on IFMA’s Global Executive Committee and has been an active member in IFMA since 2000. He is IFMA’s 2018 International Distinguished Member of the Year. In 2015, he was selected as IFMA’s International Associate of the Year and was selected as IFMA’s Distinguished Author of the Year in 2016 and 2021. |
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He is the Immediate Past President of IFMA’s Corporate Facilities Council and the Past President of IFMA East Bay. Over the years, he has held various chapter positions such as Sustainability Committee Chair, Website Chair, and Sacramento Valley Chapter Vice President. He has presented eighteen sessions at IFMA’s World Workplace international conferences and has presented at several IFMA chapter and council events and Facility Fusion. Wayne is the President for DFS Green, a company that specializes in workplace health diagnostics and verification, and maintaining carpet, fabrics, tile & grout, and natural stone across the United States.
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Sponsor |
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We appreciate the generous support of our chapter sponsors. Thank you!Be sure to meet all of our distinguished Chapter Business Partners-- building a positive business relationship and understanding their services is advantageous when you need a product or service at a moment's notice. Business partners are an important resource for legal management professionals to perform their jobs, plan for the future, and build their knowledge about changes and trends in products and services for the success of their firms. |
Education Credit
CLM® Application Credit
1 hour in the subject area of Organizational Development toward the additional hours required to fulfill the CLM application.
CLM® Application Credit for Functional Specialists:
1 hour in the subject area of Human Resources Management (HR) for additional hours for functional specialists outside their field.
CLM® Recertification Credit:
1 hour in the subject area of Human Resources Management (HR) for current CLMs to renew their certification.
For more information about becoming a Certified Legal Manager, visit alanet.org/education/certification
Tickets
$0.00 ALASVC Member RSVP
$0.00 ALA Member Outside ALASVC
$0.00 ALASVC Business Partner RSVP
$0.00 IFMA Member
$20.00 Guest RSVP (Not a Member of ALA or IFMA)
